How to Make Customers Stick With You - Part 4
If you're selling products or services via the web and you're
not already running an affiliate marketing program, it's time
to start and reap the rewards. Every day thousands, if not
millions, of merchants rely on affiliate marketing to drive
their businesses.
Affiliate marketing is one of the best online marketing
programs available for businesses. Why? Because there's no risk.
You only pay if the customer makes a purchase, signs up for
your newsletter, joins your emailing list, or takes whatever
action you want them to take.
It allows retailers to place advertising links and even
individual products on affiliated web sites across the Web,
greatly expanding their shelf space and their online presence.
While affiliate marketing has proven to be effective, it's not
a get-rich-quick scheme and retailers must manage their
programs and develop strong affiliate relationships to make
their programs successful. In order to recruit the high-quality
affiliates necessary for an effective sales force, retailers
must maintain a competitive program and open communication
with their affiliates. With these ideals in mind, retailers
can gain the attention, trust, and profitability of quality
affiliates.
However, affiliates' loyalty is not easy to win. To encourage
affiliates to be loyal to your affiliate program, you have
to do something really special to stand out from the crowd.
Some of these techniques require considerable time and effort.
However, it's a wise investment because the alternative is so
much worse: spending time and money hunting for super
affiliates, who then switch to other programs.
If you succeed in creating loyal affiliates, they will not only
stick with your affiliate program and promote it enthusiastically,
they'll recommend it to other top affiliates.
Help your affiliates. Give them all the tools they need to
succeed. Provide lots of precise, detailed, how-to marketing
info online. Keep them enthusiastic with tips in your affiliate
newsletter. Consider adding a toll-free number for affiliate support.
Put someone knowledgeable in charge of answering affiliates
questions promptly in simple English.
Pour special recognition on your high-earning affiliates.
Send them flowers, champagne or chocolates. Horrified at
the thought of the cost? You'll spend a LOT more finding
new super affiliates.
Praise your top affiliate marketers on your site.
This serves three purposes. It teaches other affiliates
what works. It rewards your top affiliates by sending them
traffic. The public recognition increases affiliates' loyalty.
Pay special affiliates a special high commission.
You know that key affiliates in key positions of influence
are very valuable. Pay them accordingly. Don't embarrass
them by forcing them to ask for the special rate which they
deserve.
Residual commissions and two-tier commissions also win
favor with affiliates.
However, don't assume that a high commission alone will
be enough. You have to get everything else right, too.
Before you launch a two-tier program, ask yourself if there
are affiliates in key places of influence who are likely to want
to recommend your program to other affiliates. If there aren't,
forget the idea.
Two-tier commissions aren't nearly as effective as they were
several years ago. This is because, these days, affiliates tend
to switch rapidly from one program to another, always looking
for something better. Instead of having two tiers, you might
be better to pay one large commission.
However, affiliates are always going to be interested in
earning residual income or lifetime commissions. I can't
imagine that going out of fashion.
Learn from your best affiliates. You'll probably receive a
far more useful response if you ask your loyal super affiliates
how to improve your program. Many of these winners will know
the best features of the best affiliate programs on the Net.
They'll be happy to give you useful tips on how to improve
your programm.
Study what your top affiliates do. You'll probably find that
they're earning money in all sorts of creative ways you've
never thought of. Their knowledge can help your affiliates earn
more.
Treat your affiliates as business associates. Respect them or
they'll switch to someone who does. DON'T siphon off some of
the traffic they send you to products on which they don't
earn a commission. When referred customers arrive at your site,
all money-earning links on that page should earn a commission
for your affiliate.
Do provide real-time statistics. Serious affiliates need to know
immediately whether their promotions are achieving results so
they can test repeatedly, fix mistakes, and maximize their sales.
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Publishers Resource Box:
You may use this article anywhere you want royalty free
provided you include this resource box with the article.
Joe Dealer earns a living on-line working just a few
hours per week. Please visit
http://www.moneydvdrom.com to see how I'm able to
do this each and every day.
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